If you are dissatisfied with the quality of any Products or the service provided by a Business and wish to seek a refund, a proportionate price reduction or any other compensation, please let us know within 24 hours of placing your Order. Depending on the reported issue, you may be able to send your request for compensation via our Website, or we may ask you to contact the Business directly to file your request and, where appropriate, you will need to follow the Business's own complaint procedures.
Processing refund requests: Where we are processing refund requests, please be aware that we may ask you to provide reasonable evidence (such as photographs) demonstrating a reported issue with your Order. In addition and prior to processing any refund request, we may take other relevant factors into account, such as the details of your Order and its delivery, your account data and ordering history, transaction data and information received from the Business.