Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not change or cancel your Order, nor will you be entitled to a refund. If you wish to change or cancel your Order, you may contact the Business if their contact details are available or you may contact us and we will attempt to contact the Business in order to communicate your requests. However, there is no guarantee that we will be able to reach the Business or that the Business will agree to your requests as they may have already started processing your Order.

Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Business.

Processing your Order and Business rejections: On receipt of your Order, we will send it to the relevant Business and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation email that you may receive each confirm that you have a contract for the sale of Products with a Business but does not necessarily mean that your Order will be fulfilled by the Business. We encourage all our Businesses to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Business rejects your Order. However, Businesses have the ability to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, Businesses will be in breach of their agreement with you and any payment made in respect of the order will be returned to you.

Delivery of your Order: Estimated times for deliveries and collections are provided by the Businesses and are only estimates. Neither we nor the Businesses guarantee that Orders will be delivered or will be available for collection within the estimated times. By selecting to have your Order delivered, you are confirming that You will be present at the delivery address you indicated in order to receive the Order. If you are not present at the delivery address when the Order is delivered, and the Order is being delivered by us (rather than the Business itself) we will make reasonable efforts to contact you in order to determine where to leave the Order. If we are unable to contact you, we may leave the Order at a reasonable location outside, close to the delivery address. We will not be responsible for the Order (including the quality or safety of the contents of the Order when you find it) after delivering the Order. Please note that when the Business is delivering the Order itself, rather than using our delivery services, the Business will decide whether to leave the Order outside the delivery address if you are not present.